Terms and Conditions

Welcome!

The first step is often the hardest.

I see your courage and I honour it.

You’ve landed here for a reason — this is where the turning point begins. Choosing this path tells me you’re ready to lean into the real work — the kind that brings lasting transformation. Finding your true ‘Yes’ is already a step toward healing — so pause, take a breath, and remember, you’re held in this journey.

The work we do together is not about quick fixes or surface-level solutions. It’s about real change — the kind that happens when we meet ourselves honestly, show up fully, and commit to the process.

Therapy and mentoring is a partnership. I’ll bring my presence, skills, and deep care. You’ll bring your willingness, honesty, and commitment. When both of us lean in, the work can be powerful and life-changing.

These terms aren’t about formality for formality’s sake — they’re here to create clarity, safety, and trust. Please read them carefully so you know what you’re saying “yes” to.

Commitment

This work only works if you do. I show up committed to your growth and healing every session, and I need you to meet me in that commitment. If you stop showing up or disengage, you won’t get the results you’re hoping for.

Because of this, all payments are final, and no refunds are given once you’ve committed to a program or session series.

Client Integrity

You agree to show up honestly, share openly as you are able, and take full responsibility for your own choices, actions, and wellbeing. My role is to guide, support, and walk alongside you — not to do the work for you.

Therapy and mentoring is a collaborative process: I facilitate insight, tools, and guidance, but it is your responsibility to take action and create the change you seek. All decisions and steps you take are exclusively your responsibility.

If at any point you feel the work is not moving in the direction you desire, you agree to communicate openly so we can adjust our approach and restore the collaborative power of the relationship.

Prior History & Disclosure

To get the most from our work together, honesty and openness are essential. This is a judgment-free space — you are not your thoughts, your feelings, or your behaviours. Sharing your experiences fully helps me understand you and guide you effectively.

You agree to disclose any past or current psychological or psychiatric treatment, as well as any medications or substances you are currently taking. This information allows me to provide safe, informed, and tailored support throughout your therapy or mentoring journey.

Boundaries of Service

This work is therapeutic and mentoring in nature. It is not a substitute for medical care, psychiatric treatment, or emergency services. I do not provide legal, medical, or financial advice. If those areas arise, I may suggest you seek appropriate support alongside our work.

If you are on SSRIs or other medications that you would like to cease taking, please let me know. This is something we can work toward, but it requires close communication and planning with your psychiatrist to ensure your safety and wellbeing.

Scheduling & Session Frequency

For best results, I recommend scheduling sessions on a weekly or bi-weekly basis, depending on your availability and how much time you need to integrate and practice what you are learning between sessions.

In respect of the postponement policy, you may shift a session by up to one week if life circumstances arise, provided you give appropriate notice.

Postponements & Cancellations

Sessions are by appointment only.

If you need to reschedule, please give at least 24 hours’ notice.

Cancellations with less than 24 hours’ notice, or no-shows, will be charged in full.

Payments & Refunds

Payment is required upfront to secure your place.

I do provide payment plans for programs or session packages. These plans are structured in advance and agreed upon before the first session. Please note that committing to a payment plan is still a commitment to the full program, and all scheduled payments must be completed as agreed.

You can make payment via the website using all major credit and debit cards, Apple Pay, or Google Pay. Alternatively, I can send you an invoice ahead of the session and you can pay via EFT transfer.

There are no refunds once a program or session package has begun. This is part of holding you accountable to the commitment you’ve made to yourself.

Confidentiality

Our conversations are private. I hold a safe and confidential space, except in situations where there is risk of harm to yourself or others, or if required by law.

Requests for Letters or External Communication

If you request that I provide a letter, assessment, or report regarding your mental, emotional, or personal wellbeing (for a court, doctor, employer, or any third party), you must provide written permission in advance (original letter, fax, or email).

I will only provide such letters or communicate externally with your explicit consent. There is a separate fee for letters, which will be discussed upon request.

Any such requests do not alter the confidentiality or other terms of our therapy/mentoring agreement.

Results Disclaimer

Healing is not linear and looks different for each person. While I bring everything I can to our work together, I cannot guarantee specific outcomes.

I provide many resources, integration practices, growth explorations, and rituals for you to implement between sessions. The more fully you commit to this work — being honest with yourself and me, taking courageous steps, and applying the tools and practices provided — the more likely you are to experience meaningful change and transformation in your life experience.

What you get out of this work reflects the energy, openness, and courage you put into it. The more you show up, the more you will receive — this is true of life.

Closing Note

This agreement is here to protect both of us and to give our work a strong container. If you’re ready to step in with openness and commitment, I’m right here with you. Together, we can create meaningful change.

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